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Privacy Policy

 

Effective Date: 11th June 2025

1. Who We Are

AT Boiler Company Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

  • Company Name: AT Boiler Company Ltd
  • Company Number: 11125875
  • Registered Address: 100 Tickhill Road, Doncaster, DN4 8QQ
  • Email: info@atboilers.co.uk
  • Phone: 01302 816002

2. What Data We Collect

We may collect and process the following personal data:

  • Name
  • Address
  • Email address
  • Telephone number
  • Payment information
  • Details of services you request or purchase
  • Technical data (e.g., IP address, browser type if using our website)
  • Feedback, reviews, or correspondence

3. How We Collect Your Data

We collect data:

  • When you contact us via phone, email, or our website
  • When you request a quote or book a service
  • When you fill in forms or submit feedback
  • Automatically through our website via cookies (see section 7)

4. How We Use Your Data

We use your personal data to:

  • Provide plumbing, heating, and boiler services
  • Respond to enquiries or complaints
  • Process payments and invoices
  • Send appointment reminders or updates
  • Meet our legal obligations (e.g. tax or regulatory requirements)
  • Improve our services and customer experience

5. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contract – to fulfil our agreement with you
  • Consent – where you have given us clear permission
  • Legal Obligation – to comply with the law
  • Legitimate Interests – to run our business effectively

6. Sharing Your Data

We may share your data with:

  • Payment processors (e.g. GoCardless, Square)
  • Third-party contractors (e.g. Gas Safe registered engineers, other contractors)
  • IT service providers (e.g. website hosting)
  • HMRC and other regulatory authorities if legally required

We do not sell your personal data to third parties.

7. Cookies (If Applicable)

If you use our website, we may use cookies to:

  • Enhance user experience
  • Track website traffic and analytics
  • Enable service functionality

You can disable cookies in your browser settings at any time.

8. How We Store Your Data

We store your data securely in password-protected systems or secure paper files. We retain data for as long as necessary to fulfil the purposes outlined, including legal, tax, or accounting requirements.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct or update inaccurate data
  • Request erasure (in certain cases)
  • Object to processing
  • Request data portability
  • Withdraw consent where given

To exercise your rights, contact us at: info@atboilers.co.uk

10. Changes to This Policy

We may update this policy from time to time. Updates will be posted on our website and take effect from the date of publication.

11. Contact Us

If you have any questions or concerns about this policy or how we handle your data:

AT Boiler Company Ltd
100 Tickhill Road
Doncaster
DN4 8QQ
info@atboilers.co.uk
01302 816002
 
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk
Privacy Policy

AT Mechanical LTD Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.atboilers.co.uk/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you  use our contact forms or Boiler Quote Engine, we may also collect certain information from you, including your name, address/location, email address, phone number and current heating setup. We refer to this information as “Contact Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Contact Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Contact Information that we collect generally to fulfill any contact or quote requests you have submitted to the site. We use this Order Information to:
Communicate with you;
Provide a quote for our services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our site layout and value).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also use TrueQuote.co.uk for our Boiler Quote Engine and their Privacy Policy explains how they collect and store your personal data.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you contact us through any of the forms on our Site, we will maintain your Contact Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 18.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@atboilers.co.uk or by mail using the details provided below:

Tickhill Rd, Doncaster, DN4 8QQ, United Kingdom